FAQ

  • Q

    The LED lamp does not turn on and the device does not work at all.

    A

    Please make sure that the electrode on each side makes proper contact with the hand. If not, the electric current does not flow and the device does not work. Otherwise, the battery may be flat and you will have to replace it.

  • Q

    Is RAY applicable only on the Face?

    A

    RAY is designed as facial skincare device. But you may use it on hand or neck as well, to improve wrinkles and skin elasticity.

  • Q

    Cosmetic products are all absorbed before time is up. It is hard to keep massaging.

    A

    Please apply cosmetic products again to keep massaging. In case of using the products which are absorbed quickly such as essence, it is recommended to change to other way like staying on the skin for 1~2 seconds and moving again.
    *If you feel that the product is fully absorbed into skin even though the operation time is left, you are able to stop using.

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